FAQ

An accident management company offers an end-to-end service handling the claims of those who have been involved in an accident.

When you are not at fault for an accident, it is best to use an accident management company like ourselves, CCResponse, as handling your claim through your own insurer could affect your no claims bonus, excess and insurance premiums.

At CCResponse, we specialise in managing the after-effects of road traffic accidents and will work tirelessly on your behalf to mitigate that risk by taking on the case for you, from the moment you report the accident right through to recovery, repair and replacement costs from the at-fault party.

Yes, our services really do cost absolutely nothing. If you have been in a non-fault accident, then all the costs of your claim would be billed to the Third Party Insurance company and we would look to recover these costs from them directly.

If you have been in an accident that wasn’t your fault, your no-claims bonus and insurance premiums shouldn’t suffer, CCResponse will help you claim against the Third Party Insurance company.

By protecting your no claims bonus, this helps to keep next year’s insurance premium down as well as avoiding having to pay any excess.

Yes, we recommend you let your insurance company know that we are taking on the case for you as this needs to be reported for information purposes. You do not need make a physical claim through your insurance policy.

If a member of a Third Party insurance contacts you simply advise them that you have an accident management company called CCReponse dealing with your claim on your behalf and they need to speak with us directly. You can also ask them for confirmation of Liability in writing for peace of mind. We take the stress away from dealing with insurance companies.

Yes, if your vehicle needs recovery we use a number of recovery agents across the country to assist you. Whether you are at the side of the road or your vehicle is at your home address, we will collect your vehicle and get it stored safely and securely in one of our storage facilities.

If your vehicle is written off don’t worry, we will ensure that the valuation of your vehicle is fair and in line with market guidelines and all regulations. We will then submit this valuation to the Third Party Insurance company and advise them to raise the payment for the valuation of your vehicle. We will then look to dispose of your vehicle on your behalf with the Third Party Insurance company.

If the driver says the accident was your fault, we will request as much evidence from you as possible to dispute liability. If we are unsuccessful then the claim will be referred back to your own insurance company to handle instead.

If you have purchased a CCResponse Accident Management Service plan on your vehicle with your Leasing Company or Broker then we may be able to help.

We aim to get you a replacement vehicle within 24 working hours. If this is not possible then we would look to provide you with a replacement vehicle as soon as possible.

Unfortunately, if you are at fault for an accident, you will have to handle the process directly with your own insurance.

If you have purchased a CCResponse Accident Management Service plan on your vehicle with your Leasing Company or Broker then we may be able to help.

Yes! A car accident is the last thing you need especially if your job involves driving. If you are a taxi driver and have a collision, we aim to have a taxi replacement vehicle fully fitted with equipment for you as soon as possible.