We aim to make contact with the third party within 15 minutes of the FNOL call. If the initial contact attempt is unsuccessful, a second attempt is made within two hours, and an email is sent to the third party within 24 hours.
Third Party Intervention
At CC Response we have an expert handling team when it comes to fault and non-fault accident. Our team consists of handlers that have a wide range of knowledge and experience working within the accident and insurance industry for a large number of years. We aim to contact the non-fault third party within 15 minutes of the initial FNOL call and not only offer services but get services accepted and moving forward. If the initial contact attempt is unsuccessful, we will attempt a 2nd attempt within two hours and where possible also attempt contact via email.
Other Solutions
Credit Hire
We operate a fleet of over 200 vehicles and partner with some of the UK’s largest hire providers meaning we are able to deliver a high-quality vehicle replacement service at a time and location to suit
our customers.
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Repair Management
We notify the at fault insurance provider and organise repairs via our manufacturer approved repair centres.
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Recovery & Storage
We aim to get your vehicle recovered swiftly, wherever your vehicle may be and stored at one our many secure storage facilities whilst investigations are underway.
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Insurer Liaison
Our handlers deal directly with the at fault drivers insurance and make sure your own policy is not impacted. We will negotiate liability and liase with any witnesses to strengthen your claim as best as possible.
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Total Loss
Obtaining an expert engineers report on the true market valuation of your vehicle in line with all mandatory regulations.
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FNOL
Our First Notification team offer 24/7 on hand support to drivers nationwide. We focus on making sure the correct decision are made promptly during these early stages to aid with overall claim cost mitigation.
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TP Intervention
We aim to make contact with the third party within 15 minutes of the FNOL call. If the initial contact attempt is unsuccessful, a second attempt is made within two hours, and an email is sent to the third party within 24 hours.
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Do not contact your own insurer following an accident
Speak to us first and find out why