As a Broker, offering a total accident management service within your products and services is paramount. As an experienced Accident Management Company, we can be the essential asset to your business. Whether this be a fault or a non-fault claim, let us handle all the admin for you, contact us to find out more.
Broker
We provide a comprehensive 24/7 cradle to grave handling service for your clients.
Whether this be a fault or non-fault claim and no matter how small or large your business may be.
Our handlers not only have an exceptional level of customer service but they also have a wealth of experience and knowledge within the industry, meaning they understand what is required from the start to progress any claim forward. We aim to work with you as a team and ensure that you are getting the best outcome possible and a happy returning client.
Fault claim and an unhappy third party with a damaged vehicle?
With our Third Party Capturing process, we aim to capture the third party claim as an urgent priority, reducing claim costs, hire costs and keeping control of the damaging situation. We know how important it is to resolve these situation swiftly and ensure these situations are handled professionally and with the upmost care and we will do that for you.
We understand how customer satisfaction is paramount to a Broker Business and how it can directly impact your reputation, renewal rates and retention rate of customers. A happy customer remains a loyal customer. We can add that necessary value to your business here at CCResponse.
OTHER BUSINESS SERVICES
Leasing
Include our accident aftercare product as a benefit when closing sales. Your customer will have peace of mind with total accident cover.
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Fleet
Our fast-action approach will minimise claim costs and off-road times. All claims are managed by our team of experienced claims handlers.
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Repairer
We can offer a full accident management service to your clients. You deal with the vehicle repairs and let CC Response do the rest.
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Our Core Values
Client Journey
We believe that client journey and making sure customer experience is as smooth and frictionless as possible is paramount. We have developed internal systems and processes to create a super easy claims onboarding process for our clients and utilise intelligent claim automation to keep our customer is the loop every step of the way.
Intelligent Claims Processing
We have nearly a decade of experience in insurance claims processing and liability dispute resolution. We have developed several internal tools to ensure the best possible outcome to our clients and to ensure their claims is settled in a timely and efficient manner.
Revenue & Value
We know that if you can master the first 2 core values then this third one will be easy. We have a range of commercial structures we can offer to generate additional revenue to your business for each new case we deal with. Complete our contact form to discuss your specific requirements with a member of our team.
Do not contact your own insurer following an accident
Speak to us first and find out why