Data Protection Policy

This procedure will lay out methods to enable you to comply with the Data Protection Policy and ensure data is collected and used fairly, stored safely and not unlawfully disclosed to any other person.

 

When collecting personal data from customers we will: 

  1. Make sure that the customer gives their express permission for you to take their information

  2. Explain to the customer the reasons why the information is needed and not mislead them about those reasons.

  3. Informed the customer of any necessary information that they will need such as the likely consequences of the processing of their data.

  4. Inform the customer who the data controller is.

  5. Ask the customer for data that is specific to the purpose it is to be used for. You should not ask for any information because it may be useful in the future.

  6. Not note down any personal remarks when filling in forms about data subjects.

  7. Record all data accurately and take reasonable steps to check the accuracy of the information you receive.

  8. Not use the information for direct marketing if the customer specifically tells you not to do so

 

When reviewing personal data held on file we will:

 

  1. Continually check it to make sure everything is up to date.

  2. Correct any information you find that is inaccurate.

  3. Destroy any information if it becomes out of date or is inaccurate.

  4. Make sure that none is kept for any for longer than is necessary to fulfill its purpose

 

Our personal responsibility – We will:

 

  1. Not try to access or disclose information without authorization. If you do you may be committing a criminal offense

  2. Make sure that you properly identify that a caller is whom they say they are before disclosing or discussing any personal data with them.

  3. Be vigilant against people who are phishing for personal data.

  4. Not use company computers for anything other than the purpose that they are intended and no software is to be installed or hardware attached to these devices without specific approval from a director.

  5. Where appropriate lock all cupboards, desks and when leaving the office, doors.

  6. Dispose of all paper waste in the correct manner and not leave any confidential folders out on your desk overnight.

 

When sending any personal data to another company you must make sure:

 

  1. That the client is made aware and has consented to this.

  2. That all data is only transferred by the company’s means.

CC Response NW Address

West Street, Chestergate

Stockport, SK3 0DF​

claims@ccresponse.co.uk
0161 639 0141

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© CC Response. All Rights Reserved.

CC Response NW Ltd is registered in England and Wales Registration Number: 10750458, ICO Number: ZA473019 Regulated by the claims management regulator in respect of regulated claims management activities Registration Number: CRM40626. Registration is recorded at www.gov.uk/moj/cmr. VAT Registration: 271 4640 12

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